Who we are looking for The IT Enterprise Change Process Manager is a critical role for State Street and responsible for development of ITIL V4 / ITSM based Enterprise IT Change Management Strategy, Governance Model, Processes, Transformation / Remediation Plan and associated controls and then drive that plan to conclusion.
Upon completion of the transformation, she / he will initiate BAU IT Change Management functions that include day-to-day management of Governance, collaboration across IT departments/Business Units as well as the monitoring and maintenance of the IT Change Management review, transformation and ultimately the managing functions for policies, processes and controls.
Why this role is important to us Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients.
We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We offer a collaborative environment where technology skills and innovation are valued in a global organization.
We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
What you will be responsible for Minimum Qualification and Experience: A minimum of Bachelor degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology Strong knowledge of ITIL (preferably V4), IT Change Management (Application and/or Infrastructure), systems development process, SDLC methodologies (Agile and Waterfall a plus) Proven experience in IT project deployment, Incidents and problem management Strong knowledge in Project management and coordination, conducting reviews, providing constructive feedback is a must Strong communication skills both verbal and written to communicate across various levels of the organization and excellent inter-personal skills Ability to work under pressure and deliver on tight schedules Experience with ServiceNow and all of the Windows Office products Excel, Power Point, Word, SharePoint and Outlook.
What we value These skills will help you succeed in this role We value clear, repeatable change standards that enable scale and predictability We establish common tools, templates, and methodologies to ensure quality across initiatives We reduce variability while allowing flexibility where it adds value We focus on strong planning, governance, and disciplined execution We enable efficient, low-friction change processes that integrate with delivery and business operations We continuously improve change operations based on data and feedback We design change capabilities that scale across portfolios and regions We embed change into ways of working, not just individual projects We focus on long-term capability building, not short-term fixes We hold ourselves accountable for the effectiveness of change operations We operate with transparency, reliability, and follow-through We take ownership of outcomes, not just processes Education