Member Services Executive, Dublin
Are you an organised and people-focused individual who enjoys supporting members and delivering a high-quality service-user experience?
Do you thrive in a role where attention to detail, relationship building, and operational support all come together?
Our client, a well-established professional membership organisation, is seeking a Member Services Executive to join their team in Dublin City.
This is a fantastic opportunity to work in a collaborative, purpose-driven environment that supports members throughout their professional journey.
As Member Services Executive, you will play a key role in ensuring a smooth and positive experience for members, supporting day-to-day operations, answering complex queries, and managing memberships, while maintaining accurate records and delivering excellent service.
This role offers a strong mix of programme support, member operations, and service delivery.
Core duties
Supporting the onboarding and ongoing support of members, ensuring all records and systems are kept accurate and up to date
Acting as a key point of contact for member queries, providing timely and professional support across a range of requests
Assisting with the coordination and tracking of membership activity, contributing to regular reporting and insights
Building strong relationships with individual members and corporate clients, ensuring a consistent and positive experience
Supporting internal processes linked to professional development and compliance requirements, helping ensure smooth annual cycles
Maintaining and updating internal systems and databases to ensure data integrity and ease of access
Collaborating with internal teams to support member communications and service delivery
Contributing to the effective running of the Member Services function through proactive support and coordination
Skills and experience you will need
Minimum 2 years' experience in a service user or member support role
Strong customer experience delivery skills with the ability to communicate clearly and professionally
Excellent attention to detail and organisational skills
High level of IT proficiency, including Microsoft Office and database systems
Experience with CRM or learning management systems is an advantage
Ability to manage multiple tasks and priorities in a structured and efficient way
The ability to build trust and rapport with members and stakeholders
Flexibility and willingness to support across different tasks
What's on offer
Salary
: €30,000
Permanent
Central Dublin City location
Hybrid working model
Pension and healthcare benefits
Learning and development support
Supportive and collaborative working environment
What's next?
Please apply now by sending your CV to ****** and I will reply to your application in due course.
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