We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.ResponsibilitiesManage renewals and ensure strong client retentionHandle policy amendments, account entries, and liaise with clients on claims and correspondenceKeep all records and files updated accuratelyCommunicate effectively with clients to handle renewals, mid-term adjustments, and general queriesRespond to internal and external requests promptly and efficientlyWork collaboratively with colleagues across departments to meet team goalsEnsure all processes are completed in line with compliance requirementsTake part in ad-hoc tasks and contribute to improving team performanceSkills and ExperienceAPA qualification required; CIP qualification is an advantageExperience in a fast-paced, customer-focused environmentKnowledge of Relay software is beneficialStrong communication and interpersonal skillsExcellent organisational skills and attention to detailAbility to prioritise, multitask, and solve problems effectivelyA positive, adaptable attitude with a willingness to embrace changeCommitment to professional growth and delivering quality service to customers