The Head Housekeeper will direct the strategic initiatives and objectives of the Housekeeping department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel‑specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Head Housekeeper, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. You'll think creatively to ensure that all areas of the hotel are clean and well‑presented, and continually look for new ways to improve the Leonardo Hotels product. You will inspire a vibrant team to exceed our guests' expectations and create memorable moments.
Key Responsibilities
* Ensure that the Housekeeping department meets all Health & Safety requirements
* Ensure that KPIs are met and support your team to achieve these
* Collaborate with the wider hotel team to meet the hotel's strategic objectives
* Think about the future by creating training and succession plans
NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first‑choice for guests looking for a high‑end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.
Perks
* Special rates on NYX and Leonardo Hotel rooms across the UK & Europe
* Company‑wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
* Talent referral scheme
* Thank You Week: from ice cream trucks to yoga classes and lots in between!
* Wellbeing Calendar
* Ongoing job‑related training programmes with clear paths for progression
We're committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why Join Us?
At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you're part of the NYX team, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you'll be on track for a brilliant future in hospitality!
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