Location:
Europe (Remote);
Job Type:
Full-time, Permanent;
Industry:
Telecom / Software (OSS & BSS);
Work Mode:
Remote (with occasional on-call or shift support)
Job Summary
We are looking for a
Production Engineer
to support and maintain live production systems used by global customers.
The role focuses on
SQL Server databases, cloud infrastructure (AWS), system troubleshooting, and production support
.
You will work closely with customers, internal engineering teams, and operations to ensure system stability, performance, and reliability.
Key Responsibilities
Provide
production and application support
for live systems
Manage and maintain
Microsoft SQL Server databases
Troubleshoot
performance issues, database errors, and system outages
Perform
database maintenance
(backups, indexing, monitoring, recovery)
Execute
application patches, upgrades, and releases
with minimal downtime
Plan and perform
data refreshes and database migrations
across environments
Support
cloud infrastructure on AWS
(EC2, EBS, backups, monitoring)
Analyze root causes of incidents and implement long-term fixes
Communicate clearly with customers and internal teams on issue status
Document solutions, procedures, and best practices
Required Skills & Experience
Bachelor's degree in Computer Science or related field
5+ years of experience
in Production Support, Application Support, DBA, or Engineering Support
Strong hands-on experience with:
Microsoft SQL Server & SQL
Database performance tuning and troubleshooting
Windows and/or Linux environments
Experience with:
Patching, upgrades, and migrations
Cloud platforms, preferably
AWS
Strong problem-solving and communication skills
Nice to Have
Experience in
telecom OSS/BSS systems
Knowledge of
Python, Docker, or MicroStrategy
AWS, Microsoft, or SQL certifications
Experience working with global customers and 24×7 systems
Why Join Us?
Work remotely with a global team; shifts 8 AM to 5 PM (flexible to adjust to 24×7 rotation when required to meet SLA)
Support mission-critical systems used worldwide
Gain exposure to
cloud, databases, and enterprise-scale production systems
Opportunity to grow into senior engineering or DevOps roles
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