Operations Excellence Manager
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We are seeking an experienced professional to join our global operations team and drive excellence in trust, safety, and content integrity initiatives. This role is ideal for someone with a strong background in program management and experience in content moderation or trust and safety operations.
Main Responsibilities
* Deliver projects involving quantitative analysis, strategy development, and operational improvements with cross-functional teams.
* Manage and improve day-to-day operations against quality and efficiency targets.
* Analyze operational data to identify trends and provide actionable recommendations.
* Build strong partnerships across teams to enhance workflows and processes.
* Support the handling of sensitive content, including potentially graphic or objectionable material.
* Assist in capacity planning, quality management, and project coordination.
Key Requirements
* 5–7 years of experience in operations, program management, management consulting, or a similar environment.
* Content moderation or trust and safety experience.
* Experience managing projects end-to-end across multiple stakeholders and functions.
* Ability to work with undefined issues requiring strategic thinking and problem-solving.
* Strong communication skills with technical and non-technical audiences.