About the Role
This is an exciting opportunity to become a strategic partner for a portfolio of salon owners, guiding them through their customer journey and ensuring they are equipped to get the most value from our products and services. As a Success Manager, you will drive product adoption, customer satisfaction, and long-term retention.
Key Responsibilities
* Build trusted relationships with salon owners and decision-makers, acting as their primary point of contact for strategic support.
* Support clients post-onboarding by helping them embed our platform into their business workflows, aligning features to their business goals.
* Regularly conduct business reviews, training sessions, and proactive check-ins to ensure clients are seeing and understanding the value of our platform.
* Maintain strong knowledge of our product suite (including Online Booking, Ads Manager, SMS Campaigns, Reporting, and Payments tools), and support clients in utilising the right tools for growth.
* Spot early signs of disengagement and lead proactive initiatives to re-engage clients or resolve issues that may lead to churn.
Requirements
* 2+ years in a customer-facing role such as Customer Success, Account Management, or Sales (SaaS experience preferred).
* Strong interpersonal and communication skills with a passion for helping others succeed.
* Ability to analyse client usage data and translate insights into actions.
* Experience managing a portfolio of clients, ideally within a subscription-based business.
* Proactive, organised, and confident in navigating difficult conversations.
* Comfortable with technology and quick to learn new systems.
Benefits
* We offer competitive compensation and benefits, including private healthcare, wellness days, and financial wellbeing support.
* We provide opportunities for professional development and growth, including access to online resources and development programs.
* We value work-life balance and offer flexible working arrangements, including remote work options.
What We Offer
We are a dynamic and growing organisation, committed to making a positive impact in the industry. We are passionate about customer success and dedicated to building lasting relationships with our clients. If you are a motivated and customer-focused individual, looking for a challenging and rewarding role, we encourage you to apply.