D-Wave (NYSE: QBTS), D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. We are the world’s first commercial supplier of quantum computers, and the only company building both annealing and gate-model quantum computers. Our mission is to help customers realize the value of quantum, today. Our quantum computers — the world’s largest — feature QPUs with sub-second response times and can be deployed on-premises or accessed through our quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations trust D-Wave with their toughest computational challenges. With over 200 million problems submitted to our quantum systems to date, our customers apply our technology to address use cases spanning optimization, artificial intelligence, research and more. Learn more about realizing the value of quantum computing today and how we’re shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com.You can read more about our company and our innovations in the pages of The Wall Street Journal, Time Magazine, Fast Company, MIT Technology Review, Forbes, Inc. Magazine, Wired and across many whitepapers.At D-Wave, we’re helping customers realize the value of quantum computing today and are shaping the quantum-driven industrial and societal advancements of tomorrow.About The RoleThe Customer Solutions Director is a senior leadership role responsible for the operational, delivery, and talent management functions for the EMEA Customer Solutions team. You will oversee a team of consultants who build and deliver quantum optimization solutions for customer applications. You will also lead the technical account management team who provide advisory services and ensure ongoing customer success. You will provide leadership and strategic guidance to build a high performing team and continuously improve the operational processes and tools to ensure efficient and high-quality execution. Based on project insights and customer requirements, you will actively influence the product roadmap and refine best practices. The Customer Solutions Director serves as the primary cross functional interface between the Customer Solutions EMEA region and sales, R&D, and operations.The role is 100% remote for candidates based in the UK and Ireland.What You'll DoRegional Delivery & Operational LeadershipOversee successful execution and quality of all projects within the regionEnsure strong project governance, delivery consistency, and customer satisfactionDrive accountability for timelines, scope, budget, and outcomesManage and resolve escalations effectively, partnering cross-functionally as neededMonitor and optimize regional staffing and resource utilizationCustomer Engagement & Presales CollaborationPartner closely with EMEA Sales teams to support strategic opportunitiesEnsure thorough and effective technical discovery and continuously improve the probability of project successProvide oversight and input into presales scoping, solutioning, and resource planningEnsure smooth transition from presales to delivery executionMaintain executive-level engagement with key regional customersTeam Leadership & Talent ManagementLead and develop a regional team of Engagement Managers, Solution Architects, Developers, and Technical Account ManagersFoster a high-performance, collaborative, and customer-focused team cultureConduct annual goal setting and performance assessmentsDrive hiring, onboarding, and workforce planning to support regional demandOversee staffing alignment and utilization across projectsSupport career development and succession planning for team membersCross-Functional LeadershipAct as the primary regional interface for Customer Solutions, Sales, R&D and other customer-facing functionsEnsure alignment of delivery strategy with broader regional revenue objectivesContribute to operational improvements, process optimization, and best practice developmentAbout YouBachelor’s degree or higher in engineering, optimization, or similar technical field10+ years of combined hands-on and people management experience within professional services and/or technology consulting to deliver complex software product implementations for high-profile clientsExperience leading technical teams in a large matrixed consulting organization and building and scaling a team in technology start-up organizationStrong technical acumen with the ability to translate business problems to technical solutionsStrong collaboration experience with sales organizations, including presales engagementExecutive presence with ability to build credibility with C-Level and other senior customerExcellent leadership, communication, and stakeholder management skillsAbility to manage multiple priorities across delivery, operations, and people leadershipDetermined to solve customer problems, with a strong sense of urgency and an understanding of project delivery requirementsProven record of leading on-time delivery of projects with a high degree of predictability and qualityPreferably experienced within industries such as Manufacturing, Logistics, Retail, and ServicesA D-Waver's DNAWe look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.Our Compensation Philosophy Is Simple But PowerfulWe believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team.During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture). The final offer is determined by your proficiencies within this level.InclusionWe celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.The Fine PrintNo 3rd party candidates will be acceptedIt is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.
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