Operations Management Role
This position plays a crucial role in driving continuous improvement within the organisation.
The ideal candidate will be responsible for analysing, developing and implementing policies, procedures, process enhancements and project delivery within the organisation.
Key Responsibilities
* Collaborate with the management team to develop key process improvement projects aligned with strategic goals.
* Analyse, identify and prioritise process improvement opportunities across departments through staff and stakeholder engagement.
* Create Standard Operating Procedures (SOPs), Working Instructions (WIs) and process flows for all existing processes and workflows within the organisation in line with industry standards.
* Ensure data-driven decision-making is incorporated into all improvement projects.
* Utilise change management tools and techniques to sustain business improvements and support excellence principles.
* Lead and manage continuous improvement programmes using Lean Six Sigma and Kaizen methodologies.
* Facilitate cross-functional projects and workshops to map current processes and design future-state solutions.
* Manage day-to-day communications with teams to ensure effective delivery of improvement projects.
* Work in partnership with external stakeholders to deliver business projects.
* Develop standardised templates to document processes and procedures, enhancing operational efficiency.
* Coordinate and support the development and implementation of operational policies, protocols and guidelines to optimise resource utilisation.
* Develop and track KPIs and performance dashboards to measure improvement impact.
* Support the quality function and contribute to the design of the organisation's quality improvement programme to achieve compliance with relevant standards and certifications.
* Maintain health and safety management systems in line with legal requirements.
* Deliver training programmes on SOPs and WIs to employees and maintain accurate records.
* Promote a culture of innovation, accountability and operational excellence.
* Develop and manage budgets for various initiatives.
Qualification & Skills
* Bachelor's or Master's in Business or a related field.
* Lean Six Sigma (Black Belt preferred), PMP, Change Management or equivalent.
* 5–10+ years in process improvement, operations, commercial or quality management.
* Experience in managing projects with internal and external stakeholders.
* Strong analytical and problem-solving skills.
* Ability to influence and lead change across levels.
* Interpersonal, organisational and planning skills.
* Regulated industries experience (e.g., pharma, medical device, manufacturing).
* Data analysis, process mapping and performance dashboards proficiency.
* Strategic thinking, leadership, communication and stakeholder management.
* Application of knowledge on standardisation to practice/process.
* Excellent IT skills: MS Office, Teams, Word, Excel, Visio and PowerPoint.