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PharmacyStore is an Irish-owned community pharmacy group with 5 stores, over 50 employees, and strong ambitions to continue growing. We are situated in the local communities we serve and understand the importance of what we deliver to our customers and their families. The Pharmacy Counter Assistant at PharmacyStore is a key team member providing excellent customer care and support to our customers.
Roles & responsibilities include, but are not limited to:
Customer Service:
* Deal with customer queries and requests regarding over-the-counter medicines, front of shop items, and prescriptions in a polite and courteous manner.
* Assist the Duty Manager(s) in providing a confidential, friendly, efficient, and professional healthcare service to the local community.
* Assist with over-the-counter sales and other front of counter duties.
* Help customers with non-medical products sold within the store, such as cosmetics and health products.
* Accurately handle monetary transactions.
* Understand the impact of good customer service on the overall business.
Operational Efficiency:
* Follow required operating procedures within the pharmacy and adhere to procedural requirements relevant to the role.
* Maintain store standards and cleanliness as directed by the Duty Manager(s).
* Order, receive, and manage stock; check deliveries against invoices; report discrepancies; ensure invoices are signed and signed off.
* Check and update price changes daily.
* Complete daily sheets and sign off once completed.
Organisation & Training:
* Build strong working relationships with all team members to ensure seamless service delivery.
* Participate actively in training and development programs.
* Support personal development by building capabilities in required areas.
* Communicate effectively at all levels, understanding key stakeholders.
* Take ownership of specific initiatives as assigned.
* Be an integral team player, providing support where needed.
* Provide Pharmacy Counter Assistant cover across different PharmacyStore locations as required.
Business Acumen:
* Understand link selling and actively contribute to increasing OTC sales.
* Understand the pharmacy business and how the role fits within the PharmacyStore Group.
* Align with the Group and Store strategies to support business growth.
* Be aware of the financial impact of decisions and strive to improve operational efficiency across all areas.
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