What You Can Expect:Operational ControlOversee the daily operations of road freight transportation, ensuring smooth execution of shipments.Supervise and coordinate applicable drivers, loaders, and other logistics staff.Monitor routing schedules, delivery times, and ensure compliance with time-sensitive deliveries.Ensure that all shipments are dispatched on time and delivered within the agreed timeframes.Team ManagementManage a team of freight logistics personnel, ensuring adherence to company policies and procedures.Provide training and guidance to staff on safety protocols, company standards, and customer service.Conduct performance reviews and manage staffing schedules to ensure proper coverage.Compliance & SafetyEnsure that all road freight activities comply with transportation laws, regulations, and company policies.Monitor applicable subcontractors' adherence to safety standards, including proper vehicle maintenance and the use of safety gear.Engaged with the quality team to ensure vehicles used are compliant with legal and safety requirements, scheduling routine maintenance and inspections.Ensure the quality team conduct and record regular safety briefings and audits to minimize accidents and operational risks.Coordination & CommunicationCoordinate with the warehouse, customer service, and sales teams to ensure smooth communication and service delivery.Maintain close communication with applicable subcontractors to address any issues that arise on the road (e.g., delays, accidents, vehicle breakdowns).Provide real-time updates to customers and internal teams on the status of shipments.Point of escalation for operational issues, resolving problems quickly to ensure customer satisfaction.Resource ManagementOversee the allocation of vehicles and other resources based on delivery schedules and customer needs.Monitor and control operational costs, such as fuel, maintenance, and labor expenses.Reporting & DocumentationTrack and report on key performance indicators (KPIs), such as on-time delivery rates, vehicle utilization, and customer feedback.Submit daily/weekly/monthly reports to the National Freight Manager on operational performance.
What You Bring:3-5 years of experience in road freight operations, with at least 1-2 years in a supervisory or management role.Strong knowledge of safety and compliance regulations, ability to work in a fast-paced environment, and flexibility with work hours.Strong knowledge of road freight operations, logistics, and transport regulations.Leadership and team management skills, with experience overseeing drivers and logistics personnel.Strong problem-solving abilities and the capacity to make decisions under pressure.Excellent communication and interpersonal skills, with the ability to interact effectively with customers, drivers, and internal teams.Proficient in logistics software and Microsoft Office Suite.