Airtastic is Ireland's leading leisure and family entertainment brand and the largest operator of multi-activity venues.
Airtastic has a number of other locations in Ireland and Northern Ireland and is owned and operated by SMS Platinum Group Ltd, which also operates the leisure brand Funky Monkeys, a children's soft play concept with multiple locations throughout the UK and Ireland.
Airtastic Cork offers a variety of leisure activities, including ten-pin bowling, adventure golf, amusement arcades and a licensed NY Kitchen diner.
It is an exciting and dynamic venue which caters for all ages – family fun, kids birthday parties, school or group trips, work evenings out, and more.
As a market leader, the vision for the business is to continue to develop a successful brand throughout NI, ROI and the UK.
This role, like other roles in the business, provides a platform for ambitious individuals to further their careers.
Airtastic's ethos is to create a fun and inspiring customer experience.
Customer service and overall experience will take centre stage and therefore be the main emphasis for the team.
The Person
We are seeking an experienced leader and supervisor to support the management team with the responsibility of our entertainment centre.
They must be a highly motivated individual who demonstrates good people skills and can engage customers at all levels.
It is vital that they are a clear communicator, professional and able to provide an exceptional customer experience throughout.
The supervisor will be part of the management team, responsible for driving sales and managing overall business costs.
Leading by example is key, as is the ability to demonstrate initiative and accept accountability.
The supervisor must keep a cool head under pressure and lead the team smoothly through any challenges that may arise day-to-day.
They will be the direct point of contact for team members in their given department.
The Role – Main responsibilities
Oversee the daily operations of their assigned department (bowling, arcade, NY kitchen, inflatables or mini golf).
Deliver exceptional customer service and inspire the team to maintain the same high standards.
Develop, train and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility for their roles.
Manage individual and team performance and standards through continual review and communication.
Support the management team in managing overheads, stock, team schedules, labour control and all other elements affecting profitability in accordance with business targets and KPIs.
Maximise all areas of sales revenue and continually challenge yourself and the team with business targets.
Handle all cash, card transactions, banking and transaction/sales reporting.
Maintain the upkeep and condition of all equipment and premises, ensuring prompt remedial action as required.
Ensure the correct and continual use of all company procedures, systems and documents.
Plan and implement localised marketing and promotional initiatives by engaging available resources.
Maintain a safe and harmonious working and customer environment, ensuring the highest standards of hygiene, health and safety.
Essential Criteria
Significant solid 2+ years of management experience in a fast-paced, customer-focused sector such as retail, hospitality, leisure or catering.
Evidence of people management, training and development, and on-the-job coaching and support.
Good communication, organisation and leadership skills.
An approachable, enthusiastic manner and a can-do attitude.
Computer literate and knowledgeable about working within a cash handling environment.
Previous experience operating to extremely high standards in customer service, quality, hygiene and with a strong focus on health and safety in the workplace.
Be fully committed, passionate, reliable and dynamic in fully engaging with our company ethos.
Additional Information
Full training will be given for the role.
Due to the nature of the business the successful applicant will normally be required to work a number of varied shifts including evenings and weekends.
Successful applicants will be contacted via email and invited to the interview stage.
Job Types:
Full-time, Permanent
Pay:
€32,****** per year
Benefits:
Employee discount
Food allowance
On-site parking
Work Location: In person
To apply
Please apply via
Indeed here
.
Or e-mail your CV to
******
.
Reference ID:
Cork Supervisor
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