Job Description Technical Lead required for IT client based in Ennis, Co.
Clare.
Requirements: Project Delivery and Communication You are responsible for consistently delivering high-quality projects, prioritising customers, and ensuring clear communication within the organisation and with clients.
Always keep clients updated throughout the project lifecycle.
End-to-End Project Management and Technical Leadership You are responsible for the successful end-to-end delivery of all assigned projects.
This includes providing technical leadership and guidance to junior project engineers.
When required, you will attend customer sites to assist and mentor project delivery teams, ensuring that the highest quality standards are achieved in all project work.
Project Planning, Scheduling, and Tracking You will manage and update project tracking tickets on a daily basis.
This involves planning and ensuring the effective utilisation of project workloads and schedules to maximise team efficiency and meet project deadlines.
Collaboration with Internal Stakeholders Work closely with internal teams—such as the Project Manager, Engineers, Service Delivery Manager, Account Managers, and Pre-Sales—to plan, design, and maintain technical solutions that meet client needs.
Coordinate with vendors and IT staff to resolve issues, handle escalations from helpdesk and field engineers, and provide weekly project updates to TAMs and SR TLs.
Documentation and Reporting You will assist in preparing customer-specific and application-specific documentation, standards, and reports.
It is your responsibility to ensure that all supporting documentation is updated promptly and maintained to a high standard.
This enables supporting teams to efficiently access the information required to address any incidents reported by clients after project delivery.
Technical Support You are expected to provide on-call technical support to customers outside of standard business hours, ensuring continuity of service and prompt resolution of technical issues as they arise.
Client Relationship Management Maintaining strong relationships with key customer contacts is a vital part of your role.
You will provide technical input and expertise as needed to support these ongoing relationships.
Professional Development You are encouraged to continue developing both your technical and organisational skills.
Participation in vendor and product training as required is essential to remain current with industry developments and maintain a high level of professional competence.
Requirements: Third Level qualification in Information Technology, computer science or a related field.
Minimum of 5 years hands on experience in a similar role.
Proven experience of working with the following technologies: Active Directory Domain Services, Office 365, Azure AD/Entra ID, Intune/Endpoint Manager, Watchguard/Watchguard On-Prem, Unifi Network Console Project Management skills, has the capacity to efficiently handle multiple projects of varying sizes and stages and maintain excellent attention to details.
Customer focused and prides themselves in the delivery of excellent service.
Strong technical skills, possess the ability to learn new technologies quickly and stay updated with current technologies in relevant areas.
Effective communication skills with the ability to articulate complex technical concepts clearly and concisely to non-technical parties.
Willingness to take ownership of issues and see them through to completion Be available to work out of hours – evenings and weekends on a rostered basis Full, clean, Irish/EU driving licence.