Job Description – Chief Operating Officer (COO)About ACE Money TransferACE Money Transfer is a UK-based multinational fintech company. We provide secure and innovative online remittance services to customers in 28 countries across the UK, Europe, Canada, and Australia, enabling cross-border money transfers to over 100 countries worldwide.Position SummaryWe are seeking a dynamic, results-driven, and experiencedChief Operating Officer (COO)to join our executive leadership team. The COO will play a critical role in driving operational excellence, process optimization, and product development across the organization. This position requires a strategic leader with deep expertise in fintech operations, scalable processes, and end-to-end product lifecycle management.The ideal candidate will bring strong leadership capabilities, a data-driven mindset, and a proven track record of delivering operational efficiency and successful fintech products in a fast-paced environment.Key ResponsibilitiesOperational Excellence & Process ImprovementLead continuous improvement initiatives to enhance operational efficiency, service quality, and customer satisfactionDesign, implement, and standardize operational processes and best practices to improve scalability and reduce costsDefine, track, and optimize Key Performance Indicators (KPIs) to measure operational effectivenessIdentify process gaps, bottlenecks, and inefficiencies, and work cross-functionally to resolve themFoster a culture of continuous improvement, innovation, and operational discipline across the organizationProduct Development & DeliveryOversee the complete product development lifecycle, from ideation and design to launch and post-launch optimizationPartner closely with Product Management, Engineering, Compliance, and Technology teams to ensure timely, high-quality product releasesDrive the development of new fintech products, platforms, and features aligned with business strategy and customer needsEnsure all products meet high standards of quality, security, regulatory compliance, and user experienceMonitor market trends, competitive landscape, and customer feedback to guide product innovation and enhancementsLeadership & Strategic CollaborationCollaborate with the CEO and executive leadership team to define and execute the company's operational and product visionTranslate strategic objectives into actionable operational and product roadmapsBuild, mentor, and lead high-performing teams across operations and product developmentEstablish clear roles, responsibilities, and performance expectations to drive accountabilityPromote a collaborative, inclusive, and high-performance culture that encourages innovation and ownershipRequirements & QualificationsBachelor's degree in Business Administration, Engineering, Finance, or a related field; MBA or advanced degree preferredMinimum 10 years of leadership experience in operations and product development within the fintech or financial services industrySix Sigma Black Belt certification preferredDemonstrated success in driving large-scale process improvements and delivering complex product initiativesStrong understanding of fintech products, digital payments, financial technologies, and regulatory environmentsExcellent leadership, communication, and stakeholder management skillsStrategic thinker with strong analytical, problem-solving, and decision-making abilitiesAbility to thrive in a fast-paced, high-growth, and dynamic environmentACE Money Transfer Profile: Powered by JazzHRSCxCT7athu