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Helping Companies Find Top Software Engineering Talent & Helping Top Talent Find The Right Role.
About Your New Employer
* Working with an Irish semi-state company as part of their Service Delivery Team on a 3 year fixed-term contract.
About Your New Job
* Lead the design of end-to-end IT services, covering service models, SLAs, support structures, and transition plans.
* Collaborate across Enterprise Architecture, Cybersecurity, Service Management, Business Analysis, and Project Delivery teams.
* Ensure all service designs align with ITIL, NIST, and NIS2 requirements, and are fully integrated with our ServiceNow platform.
* Design both new greenfield services and re-engineer existing services to improve efficiency, compliance, and user experience.
* Document service designs, models, and processes clearly and consistently.
* Support governance processes and contribute to architectural and service design standards across the organisation.
* Full ownership for the Service Transition of all ICT projects and services into the Service Management function.
What Skills You Need
* 5+ years’ experience in Service Management including 2+ years in a leadership role.
* Strong knowledge of ITIL v4.
* Experience aligning service design with frameworks such as NIST and the NIS2 Directive.
* Proficient with ServiceNow.
* Excellent communication and stakeholder engagement skills.
What’s on Offer
* Salary of up to €90k.
* PRSA.
What’s Next
* Apply now by clicking the “Apply Now" button.
Why Apply Through Sigmar?
* We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV.
* We’ll provide you with an overview of the jobs market within your industry and help you tailor your jobs search.
* Gain access to exclusive roles that are not advertised elsewhere.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Staffing and Recruiting
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