Overview
Direct message the job poster from DGH Recruitment
Desktop Support Analyst / 2nd Line Support Analyst
I have an exciting new opportunity that has become available for a Desktop Support Analyst / 2nd Line Support Analyst to work for a market leading Law Firm on a permanent basis.
As a Desktop Support Analyst / 2nd Line Support Analyst you will be expected to:
Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels.
Utilises the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests.
Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects.
Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents.
Identifies key issues and risks, escalating promptly to line management team.
Attends and actively participates in all daily stand up and team meetings.
Key Technologies
* End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi)
* Accessing and configuring Firmware/BIOS to set standards
* Operating System exposure - install/update/remediate (Microsoft Windows - all supported versions)
* End point software suites - install/update/remediate (Microsoft Office - all supported versions)
* Mobile Iron Mobile Platform
* End point Enterprise management systems - device updates/software install (Microsoft SCCM, McAfee PGP, BitLocker)
Organization details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Staffing and Recruiting, Legal Services, and Law Practice
Note: The posting includes additional job listings and dates not related to this role and are not included in this refined description.
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