OverviewWe are looking for a skilled Infrastructure Engineer to join our IT Service Operations team. In this role, you will support our core infrastructure, Microsoft 365 environment, and network security tools—while also contributing to key IT projects and service improvements. This is a hands-on technical position focused on delivering stable, secure, and high-performing IT services across the organisation.ResponsibilitiesAdminister and support Microsoft 365 (Exchange Online, Entra ID, Intune)Manage Windows/Linux servers, virtualisation platforms, and cloud environmentsOversee general networking and firewall operations (Cisco and Palo Alto)Troubleshoot complex infrastructure, network, and M365 issuesSupport IT projects from planning through to implementationWork closely with outsourced service providers and support partners, ensuring high-quality delivery, effective escalations, and strong operational coordinationMaintain robust security practices, monitoring, vulnerability management, and patching processesConduct and document Disaster Recovery (DR) testing where requiredCreate and maintain technical documentation and contribute to ongoing service improvementsEducationThird-level qualificationRelevant industry certifications e.g. Azure Administrator Associate (AZ-104), Intune Administrator (MD-102), Cisco CCNA, Palo Alto PCNSA, CompTIA Security+, ITIL 4 FoundationExperiences5+ years in systems engineering or infrastructure operationsCompetenciesStrong systems administration experience in medium to large environmentsSolid Microsoft 365 administration skillsStrong understanding of security requirements, best practices, and controlsGood knowledge of networking fundamentals and firewall technologies (Palo Alto desirable)Experience working in a regulated industry is an advantageStrong problem-solving ability and a collaborative, customer-focused approachComfortable working across both BAU operations and project delivery activitiesMCCCustomer Relationship ManagementPlanning & OrganisationInterpersonal, communication and organisational skills.Problem solving & Decision makingDrive for resultsFooterThis role sits within Pay Band D of FBD’s IT Pay bandFBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career.Benefits IncludeCompetitive performance-related and/or sales bonusEmployer pension contributionsPrivate health insurance allowancePaid maternity and paternity leaveDiscounts on insurance: 50% off private car and home insurance, 30% off travel insuranceWellness wallet and wellbeing initiatives
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