Join to apply for the Customer Support Co-Ordinator role at GS1 Ireland
Join to apply for the Customer Support Co-Ordinator role at GS1 Ireland
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GS1 Ireland, the local office of the global supply chain standards organisation, has a vacancy for a Customer Support Assistant. This position within the Membership Services Team involves providing support to new and existing GS1 members throughout the day with a mix of telephone and email communications. High levels of verbal and written communication skills are vital to this role to maintain our goal of the highest levels of service and engagement with our members. This is an exciting time to join GS1 as we prepare for widespread adoption of smarter (2D) barcodes by the end of 2027. As part of the global "Sunrise 2027", GS1 Ireland will play a pivotal role in Ireland's transition from traditional barcodes to smarter barcodes, such as QR codes powered by GS1 standards.
The position involves working as part of a team in a busy office environment based in Dublin 4. This role is to commence immediately. Full training will be given.
The successful candidate will be reliable, self-driven and results-oriented, and someone that is passionate about making a tangible contribution to GS1 and its members.
The Position: Customer Support Co-Ordinator
Reporting to:Head of Operations & Customer Service, GS1 Ireland
Main duties
* Provide information to prospective members about GS1 products and services via telephone and email
* Assist customers with the membership process completed via our website
* Support existing members with their queries and online purchases
* Assist members with utilising various web-based tools and e-learning services available
* Ensure online purchases are processed and all payments for products and services passed to Accounts
* Maintain complete and accurate records for members in the company CRM database to support Marketing activities
* Assist with company event and training course preparations and registrations
* Promote e-learning webinars and training courses to Members
* Additional duties as required and agreed with Manager.
Education / Experience
* Business or technical graduate (Level 8/Level 9)
* Graduate/entry levelapplications with experience are also welcome.
* Fluency in English, oral and written is mandatory.
* Customer facing experience is desirable.
Skills Required
* Highly motivated and innovative individual.
* Self-disciplined, well-organised, with a flexible approach to work and ability to tackle assignments with enthusiasm.
* Customer focused, with strong interpersonal skills and the ability to form excellent working relationships with colleagues, GS1 Ireland Members, industry representatives and key stakeholders at all levels.
* Excellent planning, time management and organisational skills and the ability to set deadlines and targets and consistently meet them.
* Proven oral, written and face-to-face communications skills, and ability to represent the organisation to the outside world.
Closing date is 31st May 2025.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Administrative and Support Services
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