Location:
Dublin
Department:
Technical Team
Job Type:
Full-time
Join Our Team
About Makita UK
Makita is a global leader in power tools and outdoor equipment, known for delivering high-quality products that meet the needs of professionals and end users alike.
We are seeking a detail-oriented and proactive Service Centre Administrator to join our team.
This role is essential to the smooth operation of our service centre, providing comprehensive administrative support while delivering exceptional customer service to both internal and external clients.
Why Join Us?
Competitive Salary & Benefits
: Enjoy a competitive salary and opportunities for career growth within our company.
Training & Development
: We offer ongoing training and development to help you advance your skills and stay up to date with industry best practices.
Positive Work Environment
: Join a supportive, team-oriented company where your contributions are valued, and your expertise is respected.
Opportunity for Growth
: Be part of a growing business with opportunities for career advancement in a dynamic industry.
Position Overview
The Service Centre Administrator serves as the operational backbone of the service centre, providing essential administrative support while delivering exceptional customer service across all touchpoints.
This dynamic role combines front-line customer interaction with comprehensive back-office coordination, managing everything from quotations and technical inquiries to workshop repairs and training administration.
The position holder acts as a vital link between customers and internal teams, ensuring seamless communication flow while maintaining high standards of efficiency and accuracy.
Working collaboratively across departments including technical services, warehouse, and training, the administrator plays a crucial role in driving customer satisfaction and operational excellence through proactive support, timely reporting, and adherence to company standards and safety protocols.
What You Will Be Doing?
Administrative Support
Provide comprehensive administration support to the factory service centre
Ensure high levels of quality, efficiency, and consistency in all administrative functions
Prepare and submit monthly reports and management KPIs on schedule
Maintain accurate records and follow all department processes and procedures
Customer Service
Handle customer support and assistance for general, technical, and internal queries
Respond promptly to telephone and email inquiries
Coordinate quotations for customers using the system
Resolve customer delivery and collection queries efficiently
Provide proactive support for workshop repairs and training requirements
Operational Support
Support warehouse functions during peak operational periods
Assist with booking in and packing of workshop repairs, including parcel consignment
Maintain and update carrier delivery/collection logs and spreadsheets
Coordinate with training department for training-related queriesLiaise with service supervisors and technicians to ensure timely email responses
Daily & Monthly Tasks
Complete quotations on the system
Update daily operational reports
Coordinate with service, technical, and warehouse teams
Maintain carrier tracking spreadsheets
Contact customers regarding service and training needs
Compile and submit department reports
Prepare training reports and customer-specific reports
Review and analyse service KPIs
What We're Looking For
Strong administrative and organisational skills
Excellent customer service and communication abilities
Experience with report preparation and data management
Ability to work effectively under pressure and meet deadlines
Strong attention to detail and accuracy
Collaborative approach and ability to work across departments
Previous experience in a factory or industrial service environment
Knowledge of warehouse operations and logistics
Technical aptitude for handling technical customer queries
Experience with training coordination
What we offer
Competitive salary
Ongoing training and development opportunities to help you succeed in your role.
A supportive and dynamic working environment with the chance to work alongside a passionate and experienced team.
The opportunity to work with a market-leading brand in a growing sector.
Ready to join Us?
If you're ready to take on an exciting and rewarding role with a leading brand, apply today
Submit your CV and cover letter.
We look forward to hearing from you
We are an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees
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