Role Title:Infrastructure EngineerBusiness Area:Managed ServicesAbout This Role:As part of our ongoing reshaping within eir evo our strategy has been to re-position eir evo as an integrated telecommunications and information technology services provider. As part of the Managed Service team, this role has responsibility to be an integral member of a dedicated team providing critical services.Expectations From The Role:Act as a key member of a team within a dedicated team providing operational support to a Major Customer.Demonstrates best practice focused on Customer Response management and SLA Management.Work with the team to execute consistent excellent service management that produces consistently high levels of customer satisfaction.Successfully delivering the target Customer ExperienceManagement of and compliance with customer SLAsWork on own personnel development to contribute to the capability of the Customer Response teamRequirements For A Successful Application:AzureFamiliarity with Azure environment, monitoring & troubleshooting.Elastic Load Balancers & Scale SetsIaC deployment for Azure using Git, Jenkins & TerraformExpressrouteAzure routing, UDR, VNET peering.CheckpointSmartCentre Management with Integration to AzureCloudguardVMSSApp & URL Filtering, IDS, Antibot, DecryptionCiscoGeneral routing & Switching. BGPpacket capture & troubleshootingIPSEC VPNCatalyst 8K physical & virtual routersFirepower Management CentreFirepower Threat Defence AppliancesFirewall management, monitoring, troubleshooting, capacity & performance planning.ACI routing & switching, L3OutOthers:ExperienceExperience - Min 8-10 years industry experienceIndustry Background – Comms/ICTKnowledge of Business core ICT solutions portfolioKnowledge of Fixed Line Telecoms technology and infrastructureKey Performance IndicatorsSLA MetricsAdherence to Performance Management process.Customer satisfaction metricsOn line resolutionCustomer Experience improvements related to deliverySupport ISO complianceeir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs#eirforall
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