Job Title: ICT Service Desk Technician Reference No: ***********) Department / Directorate: Info Comm Technology Directorate Reports to: ICT Service Desk Manager or Deputy Tallaght University Hospital (TUH) is an exciting and dynamic place to work.
The team at the Hospital are in the midst of implementing a new hospital that has already delivered on the opening of a new renal unit, day surgery centre, step down facility in the community and the start of building works on a new ICU extension.
It is an exciting time to join the TUH team and one of Ireland's main teaching hospitals with so many plans to enhance patient care.
The Hospital believes in investing in their team and offers excellent education and research opportunities.
TUH is one of Ireland's largest acute teaching hospitals, adult, psychiatric and age-related healthcare on one site.
The Hospital has 450 adult beds with over 3,500 people on staff and more than 50 different nationalities represented.
The Hospital is a provider of local, regional and national specialties.
It is also a national urology centre, the second largest provider of dialysis services in the country, a regional orthopaedic trauma centre and a designated trauma unit.
TUH is one of the two main academic teaching hospitals of Trinity College Dublin - specialising in the training and professional development of staff in areas such as medicine nursing, health and social care professionals, emergency medicine and surgery, amongst many others.
TUH is part of the Dublin Midlands Hospital Group which serves a population of over 1.2 million across seven counties.
TUH Vision and Values The vision of the Hospital is "People Caring for People to Live Better Lives" through excellent health outcomes supported by evidenced based practice, positive patient and staff experience in an empowering and caring environment.
A culture of innovation and quality improvement in everything we do.
Our TUH CARE values – for patients, their families, our community and staff are: C ollaborate – together and with our academic and care partners A chieve – our goals, positive outcomes and wellbeing R espect – for patients, each other and our environment E quity – for patients and staff At TUH we view our staff as our most valuable asset and every member of the Team is valued equally.
We recognise that a skilled, satisfied and motivated workforce is a prerequisite to high quality care.
purpose of the role: The ICT Service Desk Technician, Grade IV will be responsible for providing professional technical support to on and offsite TUH Staff and other key duties and responsibilities as outlined in the overview of the role.
overview of role: Key Duties and Responsibilities: Communicate effectively with business clients, as a peer within ICT teams as appropriate.
Provide a central point of contact for all service requests, ensuring that all requests are dealt with in a timely