Job Title: Senior Customer Service Representative
Location: Shannon
Salary: 45-50k, depending on experience
Working hours:
8.30 – 5.00pm mon – thurs, 8.30-4.00pm fri (39 hour week)
This is a permanent contract with hybrid working after 6 months.
Benefits include; Health Insurance for self and spouse and dependents, Life Assurance, generous pension, Employee discounts, Hybrid working after 6 months, On site gym, Onsite parking and Educational Assistance
I have partnered with our client in Shannon who are looking for an experienced Customer Service Rep to join their established Customer Service team.
About Your New Job
Develop and implement strategies to improve customer service processes and enhance customer satisfaction.
Collaborate with other departments to ensure seamless service delivery and address any issues affecting customer satisfaction.
Lead and support a team of customer service representatives, fostering a positive and productive work environment.
What Skills You Need
Proven experience in a customer service focus role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to handle escalated issues with professionalism and tact.
Proficient in using MS Office & ERP software.
Strong experience of working in a corporate office environment.
Strong analytical skills and the ability to interpret data to drive performance improvements.
Ability to work in a fast-paced environment and adapt to changing priorities.
What's Next
Apply now by clicking the "Apply Now" button or e-mail me at ****** with any further queries.
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