Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
The Team and Role:
The Senior Customer Account Management Specialist supports end-to-end supply chain processes for key B2B Reseller customer accounts, with a core focus on collaborative planning and Business Review initiatives. The role emphasizes leveraging data-driven insights and adopting advanced technologies—including AI tools—to deliver optimal customer service and continuous process improvement.
The specialist will work closely with regional B2B Customers and channel collaboration teams to deliver a world-class customer experience.
Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you'll need for success at Logitech. In this role you will:
* Develop and maintain strong relationships with strategic B2B customers to understand their priorities and supply chain needs.
* Negotiate and influence customers to increase supply chain predictability.
* Lead and facilitate CPFR processes with strategic B2B Reseller customer accounts.
* Analyze forecasts, and sales trends—utilizing AI-powered analytics as appropriate—to drive supply chain accuracy and efficiency.
* Collaborate with internal teams such as Sales and Operations Execution (S&OE), and external teams: Distribution, and B2B Resellers for synchronized supply planning and execution.
* Internalize insights from customers into Logitech Demand Planning and replenishment teams.
* Prepare and present data analytics, performance metrics, and process improvement recommendations during QBRs, incorporating AI-generated insights when relevant.
* Partner with stakeholders to evaluate account health, identify risks, and propose actionable solutions.
* Document outcomes and follow up on action items resulting from QBR discussions.
* Serve as the main contact for assigned B2B Reseller customer accounts, addressing supply chain inquiries and resolving issues.
* Build strong, trust-based relationships through proactive communication and service excellence.
* Support Strategic end-Customer deals as the liaison between B2B Resellers, Channel Distribution, and Logitech Supply Chain.
* Collaborate with colleagues to identify opportunities for AI integration that benefit customer account management.
* Identify and recommend process enhancements to optimize account management and supply chain performance.
* Support the implementation of best practices across teams.
Key Qualifications:
For consideration, you must bring the following minimum skills and experiences to our team:
* Bachelor's degree in Business, Supply Chain Management, or related field.
* 3-5 years' experience in customer account management or supply chain operations.
* Proven expertise in CPFR and QBR processes.
* Passion for customer success and a commitment to providing exceptional service.
* Familiarity and enthusiasm for working with AI tools in a professional environment.
* Experience with CRM software (e.g., Salesforce) and project management tools.
* Strong analytical and reporting skills.
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Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at for assistance and we will get back to you as soon as possible.