We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ️
Teams across the first line in Monzo seek guidance from the Risk & Control Discipline on how to ensure they are compliant with regulations and Monzo’s Enterprise Risk Management Framework and they also rely on us to create a risk aware culture that distinguishes Monzo in both banking and technology. Within the Operations teams, you will lead the way in real-time risk management by defining and building a scalable set of change procedures, accurately identifying and documenting issues and controls, and change risk assessments are completed in good time across operations domains, also making sure that key risk indicators are well-defined and understood, incidents are managed, MI and reporting packs are comprehensive.
As a Risk & Control Manager, you will use your passion for risk and control to support our Operations and Products teams as they build and deliver at pace. Monzo is a fast-paced and ever changing environment, flexibility, and openness to pivot and focus on different operations domains as needed is a must.
* Lead change risk assessments - both general risk and control self-assessments associated with operations, product process and/or tooling changes
* Support the first line in developing and improving controls that protect our customer and business needs now and in the future
* Ensure governance-related requirements are met - including documentation and approvals
* Manage and report on the risk and control environment (risks, controls, issues, incidents, remedial actions, etc.) for our operations product domain
* Manage regulatory and audit deadlines and submissions
* Help innovate and improve on the effectiveness of governance and risk management process to ensure they work for Monzo
* Help embed robust regulatory, conduct, and operational risk practices and culture
* Foster positive and collaborative relationships across the three lines of defence
* You have considerable risk and control experience, across operational and conduct risk, pertaining to customer support operations in a regulated environment
* You have experience with risk governance meetings / committees, and collating data and writing supporting commentary
* You have a demonstrable ability to lead risk assessments for product change, with a data-led approach to risk identification, assessment and treatment
* You have an understanding of the Consumer Protection Code and experience applying these regulations and principles to day-to-day work
* You have experience with control testing, and issue and action management
* You’re excited about helping Monzo scale in a compliant, thoughtful and controlled way
* You’re resilient and comfortable working in a fast paced and ambiguous environment where the day to day job is constantly evolving and changing
* You are able to meet people where they are at, and be the a bridge between internal teams and represent Monzo before auditors and regulators
* You are a self-starter, and able to work independently and make prioritisation decisions
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
What’s in it for you
Competitive salary share options
This role can be based in our Dublin office, however, you will be expected to travel to Monzo’s head offices in London from time to time
We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)
€1,200 learning budget each year to use on books, training courses and conferences
Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%
Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
The application journey has 3 key steps
* 30 min call with the Recruiter
* 30 min call with the Hiring Manager
* 2 hours of technical and behavioural interviews
* 30 min final call with our COO, EU
This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
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Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
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Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow.
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