Your mission
This is not a remote/hybrid role
We are looking for fluent Irish speakers – applications without this essential skill cannot be considered.
Job Description
What can we offer you?
* Expected earnings: €28,080 per year OTE (base pay plus commission for strong performance)
* Full-time: 40 hours per week at €13.50 per hour
* Schedule: Monday to Friday (occasional Saturday hours)
* Shifts: 8am–5pm, 9am–6pm, 11am–8pm (subject to business needs)
* Attractive bonus incentives: Potentially worth over €2,500 annually
* Weekly pay & monthly commission
Role Overview
Join our dynamic team as a Customer Experience Agent, where you'll handle inbound calls from existing clients and play an important role in hitting daily team targets. You will also have opportunities to make outbound calls to existing clients, using your excellent communication skills for cross-selling and upselling.
Responsibilities
* Act as the voice of our business, delivering an exceptional customer experience in Irish
* Work within a high-performing team towards shared and personal targets
* Complete comprehensive training to ensure a smooth transition into your role
* Approach challenges with positivity and a passion for exceeding goals
* Maintain high motivation, resilience, and drive
* Demonstrate strong listening and communication skills that reflect FMI's mission and values
Your profile
Qualifications & Experience
* Fluency in the Irish language (verbal and written) – essential
* Previous customer service or call centre experience – desirable, but not essential
* Strong interpersonal and communication skills with the ability to handle queries confidently
* Ability to work under pressure and remain calm and professional
* Comfortable using IT systems, CRM tools, and handling multiple tasks simultaneously
* Eligibility to work in Ireland (proof of right to work required)
* A proactive, resilient, and target-driven attitude
INDHP
About us
FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.
We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.