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Responsibilities
* Design and deliver research activities to explore opportunities, in a complex B2B environment
* Develop service blueprints and user journey maps to surface and define transformation opportunities
* Develop the centralized Research Hub as an enterprise asset, across divisions and disciplines
* Collaborate with stakeholders to shape Citco's enterprise UX strategy, including Product Management, CX, engineering, and Marketing
* Advocate for usability, design, and innovation within the organization
* Mentor and guide Designers and other participants in research practice
About You
* You are passionate about the impact of Design, dynamic, and results-oriented
* Experienced in user research and design research methodologies, with a thorough understanding of qualitative and quantitative research concepts, including usability testing
* Skilled in synthesizing research and presenting findings effectively
* Portfolio of previous work demonstrating research methodology development
* Bachelor's degree in Design, HCI, Cognitive Psychology, or related field
* 5+ years of experience in a UX Research role
* Experience with usability testing frameworks, tools, and metrics
* Experience using design systems to ensure coherent design practices
* Beneficial: co-creation facilitation, financial systems experience
Our Benefits
We prioritize your well-being with benefits, training, education support, and flexible work arrangements. Specific benefits vary by location. We value diversity and encourage applications from people with disabilities, with accommodations available upon request.
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