Front Office Team Leader
Contract: Permanent Salary: Excellent salary & benefits
Join the team at The Westbury, a distinguished 5-star hotel located in the heart of Dublin. We are seeking an experienced Front Office Team Leader with a proven background in delivering 4 to 5star hospitality service.
About the Role
As a Front Office Team Leader, you will oversee the smooth running of our front desk operations, ensuring exceptional guest experiences from arrival to departure. You will support the Front Office Manager, guide and motivate the team, and act as a key contact point for guest relations.
Key Responsibilities
Supervise daily front office operations with a focus on efficiency and service excellence
Lead and mentor the front desk team to deliver world class hospitality
Handle guest queries and resolve issues with professionalism
Ensure compliance with hotel standards, policies, and procedures
Support with scheduling, training, and performance feedback
About You
Previous experience in a 4 or 5 star hotel front office is essential
Strong leadership and communication skills
A passion for guest service and attention to detail
Ability to remain calm and professional in a fast-paced environment
Proficiency in property management systems is an advantage
What We Offer
Competitive salary and benefits package
Opportunities for career progression within The Doyle Collection
Ongoing training and development
A supportive and dynamic working environment
The perks of working at The Westbury Hotel:
* 30 days of holiday including public holidays, increasing to 35 with length of service
* Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers
* Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
* 50% off food when dining with the Doyle Collection
* Great location with easy access to public transport
* In-house training team dedicated to your personal development
* Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off)
* Save money with our Cycle to Work scheme and plan for your future with our pension
* Staff summer parties, Christmas parties and regular team get togethers
* Plus more ...
The Westbury, Dublin
The Westbury blends tradition with contemporary flair. A member of The Leading Hotels of the World, we not only surround our guests in sophistication and style, but place them at the very centre of Dublin's social and cultural riches. From the moment guests ascend the hotel's central staircase, they are sure to be charmed. Take the gracious Gallery, with its captivating art collection and legendary afternoon tea; The Sidecar bar,