Google Dublin, Ireland ; Ireland Remote eligible
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Note: Google's hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:
In-office locations: Dublin, Ireland.
Remote location(s): Ireland.
Required qualifications
Bachelor's degree or equivalent practical experience.
5 years of experience in an operations or customer support role with a professional services firm, software or technology-based company.
5 years of experience with Salesforce or related Enterprise Resource Planning (ERP) systems.
Preferred qualifications
Experience in customer-facing roles.
Experience with sensitive materials and handling confidential information.
Experience with working in Salesforce.
Excellent customer service and communication skills.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
In this role, you will be part of a global operations team that maintains operational excellence for Mandiant’s consulting practice. You will need experience in customer-facing roles, agreement negotiation, consulting/professional services operations, using Salesforce, reporting, case management and governance. You will have work ethic, team-oriented attitude, and an ability to manage multiple objectives and projects.
Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.
Responsibilities
Support pre-business activities for the Mandiant Consulting organization, including creating Statement Of Work (SOW) and other agreement documents.
Work within a case management system, ensure requests are progressing and regular timely updates are made. Drive end to end resolution, including engaging with other departments as required.
Create and drive to completion solutions to address non-standard customer situations and document approaches for re-use.
Assist with governance related activities that help the consulting organization become more efficient.
Assist with gathering information for customer on-boarding requirements, working with business and consultants to resolve pricing/scoping issues, and liaising with customers and partners in discussions.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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