Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our team. This role will involve providing exceptional technical support to customers, partners, and internal stakeholders.
About the Role
This is a unique opportunity to work with a diverse range of products and technologies, including Cloud, Master Data Management, Data Integration, Data Quality, Governance, and Big Data. You will be responsible for managing and resolving customer issues through Salesforce CRM, delivering best-in-class technical support, analysing and reproducing complex software issues, and collaborating across teams to identify and escalate product defects.
Key Responsibilities
* Manage and resolve customer issues through Salesforce CRM
* Deliver best-in-class technical support to customers, partners, and internal stakeholders
* Analyse and reproduce complex software issues and manage support lifecycle
* Collaborate across teams to identify and escalate product defects
Requirements
To be successful in this role, you will need:
* Good level of French (spoken and written)
* 2+ years of experience supporting mission-critical software in enterprise environments
* Programming and debugging skills in Java or other object-oriented languages
* Solid understanding of databases, operating systems, and cloud platforms
* BA/BS or equivalent educational background
What We Offer
We offer a comprehensive benefits package, including:
* Comprehensive health, vision, and wellness benefits
* Flexible time-off policy and hybrid working practices
* Equity opportunities and an employee stock purchase program (ESPP)
* Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
Culture
We value innovation, collaboration, and customer success. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary.