Job Title: Store Operations Manager
About the Role
We are seeking an experienced and dynamic Store Operations Manager to join our team. As a key member of our store leadership, you will be responsible for ensuring the smooth day-to-day operations of our store, driving sales performance, and providing exceptional customer experiences.
Key Responsibilities:
* Sales Performance: Meet or exceed sales targets and key performance indicators (KPIs) for the store.
* Store Operations: Oversee all aspects of store operations, including staff management, customer experience, security, health and safety, stock management, and resource allocation.
* Team Management: Recruit, train, coach, and manage a high-performing team of retail professionals, ensuring fairness and consistency in all aspects of employee relations.
* Cash and Wages Management: Manage all cash, wage costs, budgets, and systems administration as required.
* Visual Merchandising: Drive excellent visual merchandising in-store to engage, inspire, and educate customers.
* In-Store Services: Ensure all in-store services are suitably staffed and promoted, such as footwear measuring and assisted selling.
Requirements:
* Experience: 2-3 years of retail management experience, with a proven track record of driving sales growth and improving operational efficiency.
* Skills: Excellent interpersonal, communication, people management, and leadership skills, with a passion for delivering exceptional customer experiences.
* Education: 3rd Level Business/Retail Management Qualification is beneficial but not essential.