Project Coordinator Project Manager – HR Knowledge & Transformation
Dublin City Centre - Hybrid
Salary €55, per year
We are looking for a Project Coordinator who can partner with our Global HR Operations (Shared Services) team focused on operationalizing our processes through knowledge articles, communication, documentation, etc.
This person will work with multiple teams to make sure they have what's needed to be ready to adopt changes with our HR transformation effort and full clean-up of our knowledge repository.
It is a dynamic, fast-paced role that will require great communication and writing skills along with an ability to hear the voice of our customers and translate it into the content that you are developing.
Primary Responsibilities:
Lead activities that will enable the global operations teams have up-to-date content that supports employees, specifically for our technology change:
* Able to curate content of all different types and understand how employees behave & interact with knowledge.
* Manage centralised knowledge base within our employee portal by identifying and closing knowledge gaps.
* Identify improvements and redundancies with knowledge articles, and collaborate towards an improved and more effective knowledge base that enhances the employee experience.
* Partner with HR teams to audit & update existing knowledge for accuracy, relevancy, and alignment to new system.
An Ideal Fit has experience with HR business and processes:
* Conducting basic training and enablement on changes happening with content/knowledge.
* Documenting and writing knowledge articles for various audiences.
* Strong communicator, with the ability to partner with people at different levels within and outside of the HR function
* Understands HR and how HR needs to work together to deliver on a process or journey
* Ready to learn and can think from a the user's experience when designing materials
* Partner closely with the business and technical experts.
* Self-starter who can proactively work across teams to understand process documentation and translate it into written communication for internal teams to follow
* Creative problem-solver who can develop thoughtful, innovative solutions to unforeseen challenges
* Ability to translate needs into pragmatic solutions.
* Ability of managing multiple, rapidly-changing priorities, deliverables and milestones.
* Ability to adapt to change well.
* Successful track record of managing initiatives across a series of competing priorities
Required Experience:
- Bachelor's Degree in Communications, Business or related field.
- Strong knowledge of HR processes and compliance needs.
- 2-4 years of document writing experience.
- 2-4 years of project/program management experience.
- Experience working with multiple geographies and large companies
Desired Experience:
- Experience with Salesforce products including Service Cloud, Google Suite, Slack, etc.
- Participated in large-scale, transformational knowledge projects.
- Experience with process documentation, training and knowledge article writing