We are seeking a skilled and motivated Customer Service Advisor to join our team.
Job Description:
This role is ideal for individuals who have strong English communication skills, both written and verbal, and have experience in customer-facing environments.
Key Responsibilities:
* To provide exceptional customer service to clients via phone, email and other mediums
* To respond to customer queries and resolve issues efficiently and effectively
* To work collaboratively with the team to achieve targets and meet deadlines
Requirements:
To be successful in this role, you will need:
* Previous experience in a customer service environment
* Strong English communication skills
* Ability to work under pressure and manage multiple tasks simultaneously
* Demonstrable knowledge of achieving group/individual targets
Desirable Qualifications:
The following qualifications would be advantageous:
* Experience in the logistics or service industry
* Knowledge of reporting tools and techniques
* Strong PC skills including use of excel
Benefits:
This role offers a competitive salary and benefits package, including the option to work from home 2 days per week after 6 months. We also offer opportunities for career development and progression.