Operations Manager Job Description
This is a key role within our organization, responsible for overseeing the smooth operation of various projects.
The successful candidate will play a crucial part in ensuring high levels of client satisfaction by coordinating and scheduling engineers, managing tools, vans, materials, and supplier relationships.
* Main Responsibilities:
* Scheduling and coordinating engineers for installation and maintenance work
* Managing tools, vans, materials, and supplier relationships
* Tracking project progress and ensuring high levels of client satisfaction
* Creating or streamlining internal systems (job sheets, checklists, compliance workflows)
* Liaising with clients to arrange site access, sign-offs, and follow-up on snagging
* Assisting with quotes and basic pricing tasks when needed
* Supporting general HR/admin functions (timesheets, H&S logs, training renewals)
* Ordering and scheduling materials, and managing inventory levels
* Maintaining training records and ensuring engineering compliance
In order to be successful in this role, you will need:
* Key Requirements:
* Minimum 3 years' experience in operations, scheduling, or logistics (telecoms, construction, or electrical trades preferred)
* Excellent organisational and communication skills
* Comfortable working in a small team with hands-on responsibility
* Confident with digital tools - spreadsheets, workflow software, Google/Office suite
* Experience dealing with engineers, suppliers, and clients directly
* Calm under pressure, solution-focused, and able to get things done
Bonus points if you have experience in telecoms, data cabling, or network infrastructure, familiarity with job management platforms, or a background in Health & Safety, ISO standards, or compliance processes.