岗位职责:为客户提供专业的品牌咨询服务及卓越的用户体验,完成销售目标。
生意管理
* 业绩--达成公司设定的各项销售目标。
* 服务--运用一定的销售技巧,提供合适的产品,专业且个性化的体验,满足消费者的期待
* 消费者--360°维护好与消费者关系,做好新客招募,提高消费者忠诚度。
* 与百货/商场工作人员良好合作。
* 了解美妆市场趋势,掌握竞品情况。
* 掌握品牌与品类知识(护肤知识、化妆技巧、香水知识)
* 销售与运营,发现客户需求并提供个性化咨询服务,推荐适合的产品并配合客户进行产品体验
* 代表品牌形象提供良好的服务态度和售后服务。熟知客户概况,及时联系与关心客户(同理心和沟通技巧)
运营管理
* 能够执行完成柜长分配的日常性工作如:陈列,清洁,盘点等,确保门店/柜台财产安全。
* 掌握相关零售系统,美妆设备,数字化工具的使用。
* 规定遵守公司合规政策,维护品牌形象。
能力要求
* 掌握品牌知识、产品知识
* 贯彻品牌文化/价值观
* 了解美妆市场及消费者趋势
* 了解公司及品牌政策和流程
* 熟悉数字化工具的使用
岗位要求
* 热爱美妆零售行业
* 良好的沟通能力和清晰的表达能力
* 较强的学习能力与适应能力,具备团队合作精神
* 良好的服务意识
* 面对工作,具有一定韧性
其他福利
* 相应品牌的专业培训课程
* 理想的绩效奖金制度
* 正规的五险一金
* 额外商业医疗保险
&n L'Oréal Field Educator - SkinCeuticals - Ireland Field Educator - SkinCeuticals - Ireland
The world leader in beauty, L'Oréal is present in 130 countries across five continents, driven by a singular mission: to provide the best in cosmetics innovation to all women and men around the world. With 32 international brands, we are dedicated to bringing beauty to all people. Our ambition is to win over another one billion consumers globally by 2020 through creating diverse cosmetic products that meet their unique needs and desires, powered by continuous digital innovation. L'Oréal champions diversity, sustainability, and ethical sourcing, having significantly reduced our emissions since 2005. We are seeking passionate individuals to lead the change they wish to see within L'Oréal.
About The Role
As the Field Training Manager for SkinCeuticals, you will be instrumental in educating our clients on brand knowledge, cutting-edge science, clinical studies, products, professional treatments, consultation techniques, and effective sales strategies. You will implement a comprehensive 3-tier training approach:
* Top Customers: In-clinic training for our top 90 accounts.
* Academy Focus: Dedicated academy sessions for new accounts.
* Online Refresher: Online training for our remaining customer database.
Reporting to the Head of Education & Strategic Partnership Manager, you will execute a robust training program aligned with SkinCeuticals' brand representation and guidelines. This will involve delivering regular academy training sessions, regional trainings, and individual in-clinic sessions, all designed to build revenue and support the existing SkinCeuticals training program. This role requires strong autonomy, excellent organization, and a close, collaborative partnership with the Sales Team.
A Day In The Life
* Execute and deliver Academy education for all accounts.
* Implement Regional education courses for key brand initiatives and product launches.
* Travel to our top 90 accounts to deliver in-clinic education.
* Collaborate with Business Development Managers (BDMs) to identify training needs, define objectives, and seize opportunities.
* Identify specific needs and client requirements during account training sessions.
* Monitor competitor activities and provide qualitative feedback from the field.
* Enter and update training database with client and prospect information.
* Work with the Digital Education team to ensure online content is up-to-date and relevant to Brand objectives.
What You Have
* A deep understanding and embodiment of the SkinCeuticals brand identity, with knowledge of the professional medical aesthetic universe.
* Commitment to regularly update knowledge on new medical aesthetics treatment procedures within the industry and provide feedback to your line manager.
* NVQ LVL 3+ 'in beauty' qualification is essential.
* Ability to provide constructive feedback to the Head of Education & Strategic Partnership Manager, Regional Sales Managers (RSMs) & BDMs to help develop a relevant training strategy for the UKI territory.
* Proven ability to create strong, trustworthy relationships with key account contacts, including clinic managers, training managers, and head healthcare professionals/medical directors.
* A drive to boost business through ongoing training classes, focusing on current campaigns, new science and innovation, product launches or renovations, as well as generic brand & product training.
* Capability to provide regular training via academy sessions, regional sessions, and in-clinic training to increase the ordering of SkinCeuticals Professional products.
* Skill in delivering tailored follow-up training sessions to reinforce staff knowledge and motivation.
* A natural ability to role model SkinCeuticals consultation skills, ensuring excellent customer service expertise and advice for all consumers.
* Understanding of consumer profiles and a strong commitment to consumer-centricity.
* Demonstrated empathy.
You Are
* Innovative
* Entrepreneurial & Organized
* Acting & leading with human sensitivity
* Managing complexity with ease
* Achieving results with integrity
* Interacting effectively
* Sensitive to the metier
What We Offer
Our industry-leading, award-winning benefits package reflects how much we value our people, who are at the heart of L'Oréal's success. We offer a fair and competitive package designed to help you thrive:
* Financial Perks: Money-saving offers, free mortgage advice, share options, and an enhanced pension plan.
* Product Love: Up to 60% off iconic brands like YSL, CeraVe, Armani, Kiehl's, and Garnier
* Health & Wellbeing: Private medical and dental insurance, discounted gym memberships, and onsite mental health support.
* Family Support: Enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritize what matters most.
* Continuous Learning: Learning is in our DNA. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks.
Who We Are
L'Oréal is present in 150 markets on five continents. For over a century, L'Oréal has been devoted solely to 'Create beauty that moves the world,' and we are now the industry's world leader. Together, we solve complex challenges at scale, while remaining committed to making the world a more inclusive and better place for everyone and our planet. Experience the excitement of agility to shape the future of beauty, where diversity and purpose combine to create meaningful impact.
Being part of the L'Oréal Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin. As the world leader in dermocosmetics, our iconic brands — La Roche-Posay, Vichy, CeraVe, and SkinCeuticals — are recommended by dermatologists and healthcare professionals worldwide. Our division has maintained double-digit growth globally for the last 5 years.
How We Recruit
At L'Oréal, we pride ourselves on creating a diverse, equitable, and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote, or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.