Job Description:
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This role involves assisting clients with inquiries, providing empathetic and accurate support, and being knowledgeable about client products and community standards. The ideal candidate will be a strong communicator with excellent interpersonal skills, able to make well-balanced decisions and prioritize tasks effectively.
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Duties and Responsibilities:
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* Assist clients with inquiries and resolve issues in a timely and empathetic manner
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* Become knowledgeable about client products and community standards
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* Make well-balanced decisions and prioritize tasks effectively
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* Communicate with clients and team members using strong verbal and written communication skills
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* Investigate and resolve reported issues on the client's platform
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Requirements:
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* Fluent in market language and English
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* Cultural understanding of the market
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* Experience in working in an office environment is preferable
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* Reliable, consistent, and hard-working
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* Possession of a passion for ensuring a positive user experience
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* Flexibility in working in a fast-paced environment with different projects
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* Ability to learn new information quickly
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* Eligible to work in Ireland full-time
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Benefits:
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* Meals provided onsite during shift hours
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* Health Care
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* Extensive Training & Development
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* Free access to Group Scheme website
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* Free access to 24-hour Employee Assistance Programme (EAP)
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* Free access to Wellness Programme
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* Tax Saver Scheme
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* Bike to Work Scheme
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* Equal opportunity employers: We champion diversity and equality, anchoring our workplace cultures and creative minds
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