Basic Requirements
Proven years of experience in software, system, or enterprise architecture.
Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure.
Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.
Familiarity with vertical-specific solutions among retail, manufacturing, education, and non-profit (preferred).
Communication & Leadership: Ability to assess business objectives, propose solution options, and drive stakeholder alignment; strong written and verbal communication skills; skilled in creating clear, visually compelling design documents; proven ability to lead discussions, influence decision-making, and advocate for best practices.
Strategic Thinking & Problem Solving: Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation; provide data-driven insights on customer success stories and industry trends; passion for continuous learning and staying ahead of emerging technologies.
Desired Technical Skills
Expertise in Industry Clouds
Consumer Good Cloud (including TPM)
Manufacturing Cloud
Non Profit Cloud
Loyalty Management
Public Sector Sector Solutions
Education Cloud
Health Cloud
Life Science
Financial Service Cloud
OmniStudio Knowledge: Ability to configure and optimize these features to meet business needs.
Data Management & Integration: Proficient in designing and managing data models, relationships (lookup/master-detail), validation rules, and data governance best practices; experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica), and third-party connectors.
Secure & Scalable Architecture: Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations; proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations; skilled in identifying and resolving common anti-patterns, including inefficient SOQL queries, improper bulk processing, excessive DML operations, and suboptimal sharing and security model configurations.
Salesforce Development: Hands‑on experience with APEX programming, Visualforce, and Lightning Web Components (LWC); ability to develop and optimize custom triggers, controllers, batch jobs, and asynchronous processing; familiarity with governor limits and best practices for efficient code execution.
System Integration & Extensibility: Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures; experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect and Event Relay.
Certifications
Required:
Salesforce Admin
Salesforce Advanced Admin
Service Cloud Consultant
Desired:
Platform App Builder
Platform Developer 1
Certified Architect Credentials (Application and System Architect)
OmniStudio Consultant
Agentforce Specialist
Key Responsibilities
Drive Customer Impact: Partner with strategic and high‑priority customers to assess their Cloud implementations and deliver expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
Industry cloud expertise: Serve as an SME in Consumer Good Cloud, Manufacturing Cloud, Non‑Profit Cloud, Loyalty Management, Public Sector Sector Solutions, Education Cloud, and Omnistudio.
Lead with Expertise: Serve as a trusted Core Clouds SME, providing proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.
Communicate with Clarity: Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor.
Innovate & Solve Problems: Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long‑term adoption.
Execute Proven Strategies: Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Financial Services Cloud customers.
Build Strong Relationships: Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and lead the path to inclusion. Recruiting, hiring, and promotion are fair and based on merit. This policy applies to the entire employment process, including recruitment, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination, and all other aspects of employment.
#J-18808-Ljbffr