Food and Beverage Assistant
We are looking for an experienced and enthusiastic Food and Beverage Assistant to join our team in Hilton Dublin Kilmainham. The ideal candidate must hold a permission to work on a full‑time basis, be customer‑oriented, have a can‑do attitude and enjoy working in a fast‑paced environment.
Key Duties and Responsibilities
* Carry out all bar duties to the standards set in the performance manuals.
* Ensure all guest queries are handled promptly and efficiently.
* Meet all guest requests, including VIPs, regulars, group attendees and special requirements.
* Maximise revenue through upselling, additional sales and efficient recording of sales.
* Create and update guest profiles in the Fidelio system.
* Follow up promptly on any guest request to achieve guest satisfaction.
* Process all charges for groups and individuals efficiently.
* Maximise seating capacity without compromising standards.
* Stay aware of competitor information and market changes to support service and rate adjustments.
* Ensure all staff are familiar with safe‑keeping, cash handling and credit policy.
* Assist in compiling and achieving the conference and F&B budget.
* Coordinate with other departments to ensure guest requests are handled efficiently.
* Stay informed about menu updates, hotel promotions and local activities.
* Assist with promotional events for guests and staff.
* Maintain a good working relationship with support companies or groups.
* Ensure product introductions (beverage & wine lists, presentation products & props) meet standards.
* Adhere to all standards at all times.
The Ideal Candidate
* Friendly, approachable manner with strong communication skills.
* Excellent organisational skills.
* Previous relevant experience in a 3* or 4* hotel (desirable but not essential).
* Hands‑on attitude.
* Eligible to work full‑time year‑round without restriction (visa restrictions not suitable).
* Fluent in English.
* Exceptional customer care and problem‑resolution skills.
Benefits
* Hilton Team Member Travel Programme – up to 40 discounted nights per year and 50% off F&B worldwide.
* Career development and progression within a 4‑star hotel and the Tifco Hotel Group.
* Membership to the Living Well Health Club & gym.
* Learning and development plans for all roles.
* 30 days holiday (incl. bank holidays) for a full‑time role.
* On‑shift complimentary meals, duty uniform and car‑park.
You must have the right to work in the EU to be considered for this position.
If you are interested and have the experience, we look forward to hearing from you!
Skills: Food & Beverage Bar – full time / part time
Benefits: Meals on Duty, Travel Rates, Free Gym Membership, Free Carpark
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