Role expectations
* Able to work in a small team
* Manage both Change and Support/Sustain side
* Both small change and larger projects
* Knowledge of both Sales and Service modules
* Engage with business users in a Business Analyst role
* Translate requirements to user stories
* Manage queries coming into the team via team mailbox
* Manage remedy processes
* Respond to support queries and tickets
* Perform L1 analysis of issues
* Know when to escalate
* Functional QA tasks