Job Title: HR Support Specialist
We are seeking a highly skilled and organized individual to join our team as an HR Support Specialist. This role will provide exceptional support to employees, manage inquiries, and ensure smooth operations within the HR Service Centre.
About the Role
* Key Responsibilities:
* Provide responsive support to employees through various communication channels, addressing HR administrative procedures and practices.
* Log, track, and follow up on employee requests and inquiries in our HR systems, ensuring efficient resolution and prioritization of urgent matters.
* Guide employees on HR services and promote the use of self-service tools like the HR Portal, enhancing their experience and autonomy.
* Research and resolve inquiries efficiently, utilizing accurate knowledge of HR practices and policies.
* Test and validate responses for an HR Virtual Agent (Chatbot), guaranteeing accuracy and reliability.
* Maintain compliance with HR service processes and ensure SLAs are met, upholding high standards of quality and efficiency.
* Collaborate with colleagues on continuous improvement initiatives to enhance HR processes, driving excellence and innovation.
* Participate in training sessions to stay up-to-date with policies and best practices, demonstrating commitment to professional growth and development.
Requirements
* Essential Skills and Qualifications:
* Demonstrated expertise in HR administration, including procedures and practices.
* Excellent communication and interpersonal skills, with ability to build strong relationships with employees.
* Strong analytical and problem-solving skills, with ability to research and resolve complex inquiries.
* Proficiency in using HR systems and technology, including the HR Portal and Chatbot.
* Ability to work collaboratively as part of a team, contributing to continuous improvement initiatives.
* Willingness to participate in ongoing training and professional development, staying current with policies and best practices.
Benefits
As an HR Support Specialist, you will enjoy a dynamic and supportive work environment, with opportunities for growth and development. You will have the chance to make a real impact on the employee experience, driving excellence and innovation in HR service delivery.
This is an exciting opportunity to join a forward-thinking organization, where you can develop your skills and expertise in HR administration. If you are passionate about delivering exceptional support and services, we encourage you to apply.