Fleet Motor Damage Team - Experienced Customer Fleet Claims Handler
Job Ref: ****
Location: N/A
Close date not set
This role is a full-time position based in Galway, with hybrid flexibility after training and probation.
Minimum APA/CIP qualification and prior motor claims handling experience are required.
Key Responsibilities
You will spend most of your time reviewing and assessing claims.
Having high levels of empathy and understanding for our customers and claimants.
This will involve taking claim notifications over the phone, investigating claims, providing updates on claims, and working with customers and service providers to progress claims towards settlement.
Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction.
Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement, or reimbursement.
Supporting more experienced colleagues in the handling of complex cases.
Delivering the highest standards of quality to continuously improve.
Requirements
1–2 years' experience in motor claims handling negotiation and settlement.
Minimum APA qualification or working to obtain CIP in near future.
Confident, enthusiastic, and professional phone manner.
Ability to communicate with customers over the phone and multitask.
Ability to work independently on assigned portfolio to achieve team performance targets.
Experience of Microsoft Word and Excel and Microsoft Office packages desirable but not required.
Regulatory Requirements
If this role is defined as a "controlled function" by the Central Bank Reform Act **** Regulations ****.
Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.
Benefits
A competitive salary with an achievable performance related bonus.
Exam sponsorship & study leave to achieve the Insurance Industry exams, with a reward and salary increase upon completion.
Sociable hours of work, Monday to Friday, with no weekend work.
25 days annual leave plus additional company days and time off for moments that matter (with the option to buy more annual leave).
Life Assurance & Critical Illness Cover.
Home and motor insurance discounts.
Generous family leave policies.
Energetic and open team dynamic.
Great staff social events – on site and virtual – organised by the Intact / 123.ie Connect Team.
Spotlight recognition points which convert to vouchers and other great prizes.
Access to learning on your own terms – courses by top learning providers across multiple topics available online.
Flex Benefits Package – choose from options like Health Insurance, Dental Insurance, Gym Discount options.
Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including Annual Flu Vaccine.
Discretionary Company Days, volunteering days and Thank You Days.
And more.
Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status
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