Key Job Responsibilities:
As a key member of our team, the ideal candidate will be responsible for ensuring all duties are carried out efficiently and to the highest standards.
Core Duties:
* Complete allocated tasks and manage schedules to ensure smooth operation of conferences and banqueting services.
* Ensure all meeting and conference rooms are set up according to event specifications and hotel standards.
* Inspect rooms before events to verify that arrangements meet guest and client expectations.
* Carry out porterage tasks, ensuring high standards are maintained at all times.
* Follow the direction and guidance of the Banqueting Manager while coordinating porter operations.
* Report any operational challenges or resource needs to management promptly.
* Respond promptly to guest queries or requests, providing accurate information and exceptional customer service.
* Effectively communicate hotel services and those of the wider Group to guests, enhancing their overall experience.
* Oversee and manage the collection, delivery, and secure storage of guests' items.
Requirements:
The successful candidate will have:
* A proven track record in hospitality operations with a focus on conference and banqueting services.
* Excellent communication and organisational skills.
* Ability to work under pressure and meet deadlines.
* Strong attention to detail and ability to maintain high standards.
* Ability to work effectively as part of a team.