Join to apply for the Branch Lead - Connect - Newbridge role at PTSB
PTSB is one of Ireland’s leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape. The role is based in the Newbridge branch and is a permanent, full‑time position.
Responsibilities
* Plan and coordinate branch activities on a daily basis to optimise branch capacity and efficiencies.
* Supervise and manage a team of individuals undertaking CF3 & CF4 roles that advise on products and/or arrange a financial service for customers.
* Coach branch colleagues to embed the key learnings of Blackbelt, enhancing customer engagement and education across all channels.
* Drive business development, lead generation and cross‑sell activity across the team, ensuring clear visibility on branch and individual performance.
* Provide excellent customer service and advice to customers throughout their product/financial needs journey.
* Work closely and build relationships with field‑based sales consultants, SME managers and territory sales managers.
Requirements
* Full QFA with up‑to‑date CPD hours for the relevant CPD years.
* Proven experience in retail finance sales and service at branch level.
* Excellent leadership skills with the ability to motivate a sales team to deliver on objectives.
* In‑depth knowledge of PTSB products and services and strong market awareness.
* Strong business‑development and selling track‑record.
* Excellent customer service and relationship management skills.
* Proficient in Microsoft Office suite.
* Full valid driver’s licence.
This is a permanent, full‑time role based in the Newbridge branch. The Bank is committed to diversity and inclusion and invites applications from all backgrounds.
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