Social network you want to login/join with:col-narrow-leftClient:MarketStarLocation:Dublin, IrelandJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:743c49a8b801Job Views:3Posted:18.06.2025Expiry Date:02.08.2025col-wideJob Description:What will you do?Collaboratively work with client and internal teams to drive success outcomes with an assigned customer baseIdentify opportunities for continuous improvement, provide timelyfeedback and implement strategic recommendations to optimize program processes and performanceEnable the team to identify opportunities to expand revenue in accounts through cross-sell and up-sellImprove the customer experience and future lifetime value through successful customer onboarding, product adoption and customer enablementDrive new business growth through greater customer advocacy and reference-abilityCreate a review cadence to ensure program effectiveness by owning, monitoring and managing performance metrics for the teamMaximize productivity of team members through proactive performance management, coaching, development and mentoringEnhance effectiveness and efficiency through the right orchestration of human and tech engagementWhat Will You Need to Succeed?Bachelor’s degree in related field or equivalent work experienceMinimum 5 years of B2B sales, customer success or account management experience3+ years of frontline leadership experience; 1+ year of second level leadership preferredStrong familiarity with chat platforms and demonstrated success managing sales chat teamsExperience managing global teams across multiple regions and time zones is preferredHighly self-motivated and collaborative attitude, with a strong drive to contribute to and exceed team goalsAbility to lead and manage in a virtual team environmentStrong empathy for customers AND passion for revenue and growthDeep understanding of value drivers in recurring revenue business modelsData-driven mind-set with demonstrated ability to analyze data to determine business decisionsProven ability to inspire teams as a creative and motivational leaderDemonstrated desire for continuous learning and improvementSkilled in communication, both written and verbal, with demonstrated expertise in managing time, making sound decisions, delivering compelling presentations, and driving successful negotiationsTech savvy and proficient with Microsoft Office, sales/customer success technologySuccessful track record in stakeholder/clientrelationship management, including an ability to confidently present inWBR, MBR, and QBR settingsWhat We Offer:In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:Comprehensive VHI Health cover from day oneStructured training & career development opportunitiesPaid birthday leavePersonal Hardship Loan ProgramMental health and 24/7 employee assistance programRockstar Awards, Spot Prizes and Tenure AwardsThe pay for this position is basic salary per annum of €65,000with an additional variable bonus component of €10,000. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at (emailprotected) for assistance.
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