At Bank of Ireland, we're committed to delivering exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in achieving this goal.
This is an exciting opportunity for ambitious and self-motivated individuals who want to build their skills and progress their careers within the banking sector. Working as part of a dynamic and supportive team, you'll have the chance to work closely with our personal and business customers.
The role involves engaging with customers to deliver professional, efficient, and friendly service, including cashier services where necessary. You'll also handle the flow of customers to ensure a smooth passage through the branch, relocate them to appropriate self-service options, and record/update relevant customer information on in-house systems.
Key Responsibilities:
* Engage with customers to deliver excellent customer service
* Handle customer queries and complaints effectively
* Relocate customers to self-service options and demonstrate their use
* Record and update customer information on in-house systems
* Contribute to a positive and inclusive branch environment
Requirements:
* Proven experience in delivering outstanding customer service
* Excellent communication and interpersonal skills
* Able to work efficiently as part of a team
* Self-motivated with a passion for achieving goals and identifying sales leads
* Curiosity for technology and willingness to learn and grow
What We Offer:
* Opportunities for career growth and development
* Dynamic and supportive team environment
* Comprehensive training and support
* Competitive compensation and benefits package
About Us:
Bank of Ireland is committed to creating a diverse and inclusive culture where everyone feels valued and empowered to contribute. We welcome applications from all individuals, including those with additional needs and disabilities.
We strive to be a Great Place to Work, recognized as the 5th Best Large Workplace in Ireland. Our values drive our passion for supporting clients and colleagues across our sites.