Job Overview
We are seeking a seasoned professional to lead our Client Solutions team in delivering exceptional implementation experiences for our clients.
About the Role
This is a unique opportunity to join a dynamic and growing team, partnering with business stakeholders to drive project success and maximize revenue opportunities.
* Provide industry-leading implementation services to our clients
* Lead complex projects from start to completion, ensuring timely delivery and high-quality results
* Manage virtual teams comprised of representatives from various disciplines, driving collaboration and stakeholder engagement
* Act as the primary point of contact for clients, agreeing on project scope, requirements, and operating models, and providing regular updates and issue resolution
Responsibilities
You will:
* Partner with sales and account management teams to provide support and consultancy during the sales process, including RFPs and client pitches
* Communicate effectively with senior sponsors and other key stakeholders, ensuring clear understanding of project progress and expectations
* Manage project progress using project plans, issue logs, and status reports, identifying and mitigating risks and issues
* Ensure seamless transition of new business into BAU, with zero issues
* Identify process improvements, owning execution and implementation
* Maintain current product and regulatory knowledge
Required Skills and Qualifications
* Self-motivated and structured approach to work
* Excellent verbal and written communication skills
* Ability to multi-task and prioritize workloads, strong time-management skills
* Capacity to understand and resolve or escalate issues quickly
* Proficiency in Microsoft Office Applications
Preferred Qualifications
* Proven track record in project management, including virtual teams and complex projects
* Experience in client-facing roles
* Knowledge of securities services products
About Us
We are a global leader in financial services, providing strategic advice and products to prominent corporations, governments, and institutional investors. Our commitment to serving clients drives everything we do, striving to build trusted partnerships that achieve business objectives.