Overview
Are you passionate about animal welfare, volunteer coordination, and community engagement? A rewarding opportunity has arisen for a Customer Service Support Coordinator to join our clients team in Cork on a 12 month FTC. This is a dynamic role for someone eager to play a key part in the recruitment, management, and support of our nationwide volunteer network that cares for and raises our dogs in training.
Purpose of the Role
* Recruiting and managing volunteers such as Puppy Raisers and Temporary Boarders.
* Overseeing the rehoming process for retired or withdrawn dogs.
* Supporting operational administration and contributing to the organisation’s strategic goals.
Key Responsibilities
* Volunteer Recruitment & Management
o Lead recruitment, screening, training, and recognition of programme volunteers.
o Organise and attend outreach events and campaigns.
o Maintain contact records and manage volunteer communications.
o Collaborate with internal teams to ensure volunteer needs are met efficiently.
* Volunteer Development & Support
o Develop innovative strategies to grow and retain a national volunteer base.
o Capture feedback and support regional volunteer branches to strengthen community networks.
o Liaise regularly with volunteers and stakeholders to provide programme updates and support.
* Rehoming Coordination & Programme Support
o Manage the rehoming process for dogs exiting the programme.
o Screen and support prospective rehoming applicants.
o Ensure all activities align with internal policies and regulatory standards.
o Continuously update and improve standard operating procedures and online systems.
Essential Requirements
* A third-level qualification in business or a related field.
* At least 1 year of experience in a business, recruitment, or administrative role.
* Strong communication, multitasking, and organisational skills.
* A proactive, results-driven approach with a collaborative mindset.
* Full clean driving licence and eligibility to work in Ireland/EU.
* Willingness to undergo Garda vetting.
Desirable
* Experience working with puppies or in a dog care/training environment.
* Prior customer service and administrative experience.
* Ongoing professional development in a relevant area.
Contact
For a confidential discussion and more information on the role, please contact Jessica Kennedy.
Email: jessica.kennedy@collinsmcnicholas.ie
Phone: 021-2427110
#J-18808-Ljbffr