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Associate Director | Le Meas Executive Search | Passionate About Finance & Accounting Recruitment Across Insurance, Reinsurance & Investment…
Le Meas Executive Search are delighted to partner with a Multinational Insurance Company to hire a Head of Operations to their Dublin operation.
Key Responsibilities:
* Strategic planning for Operations Team, with a focus on workflow and case management
* Define SLAs, performance metrics and goals to measure operational effectiveness, ensuring targets align across both pipeline and existing portfolios
* Lead the Operations department, in areas such as emerging pipeline, policy administration, management and claims
* Focus on customer-centric operations management by ensuring that all processes are aligned with client needs and expectations
* Proven experience in managing Life Claims is a plus
* Overseeing all aspects of the claims process, including assessment, handling, adjustment, settlement, investigations, litigation, and recovery
* Representing the claims function at senior management levels and ensuring accurate reporting and service standards
* Ensure all customer-related operations comply with regulatory requirements, industry standards and Company policies
* Utilise data analysis to forecast operations, as well as assess and improve decision-making processes, operational performance, risks and opportunities for improvements
* Prepare and present reports to senior management regarding policy effectiveness & performance
* Lead, mentor and develop a diverse team of operations staff
* Leverage knowledge of product & customer operations to implement change, adopt best practices and drive continuous improvement Oversee the integration of technology solutions to enhance operational excellence
Required Qualifications & Experience:
* Minimum of 5 years of working experience in insurance operations
* Must meet Minimum Competency qualifications set under CBI requirements such as QFA, Accredited Product Advisor, Accredited Product Professional Certificate in Personal Financial Planning or a Member, Associate or Fellow of the Irish Institute of Pensions Management
* Proficiency in another language (French, Italian, Spanish or German) is a plus
* Strong knowledge of Insurance & Pension regulations and compliance requirements within Ireland and cross-border
* Strong knowledge of operations and process management
* Sound understanding of CRM/technologies and their application in operational processes
* Demonstrated leadership and team management skills, with proven record of developing and motivating teams
* Broad understanding of wider operational aspects of Life Insurance Company, including outsourcing is a plus
* Proven track record in previous role executing policy and operations strategy in Irish Insurance Market
If you have the relevant experience and would like to learn more please submit a CV through LinkedIn or to cfinnerty@lemeas.ie
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Finance, Administrative, and Strategy/Planning
* Industries
Financial Services and Insurance
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