Reservations Agent – Hotel KillarneyLocation: Killarney, Co. KerryEmployment Type: Part-Time fixed term (32 hours per week)Contract: From the beginning of March through to the end of OctoberWe're Expanding Our TeamHotel Killarney is looking for a warm, friendly, and professional Reservations Agent to join our exceptional team. If you have a passion for hospitality and enjoy delivering outstanding customer service, we want to hear from youAbout the Role:As a Reservations Agent, you will be the first point of contact for our guests. You'll manage bookings, respond to inquiries, and provide information about our facilities and services. This role requires someone who can combine efficiency with a personal touch, ensuring every guest experience starts positively.Key Responsibilities:Manage telephone and email enquiries from prospective guests promptly and professionally.Take and process guest reservations, ensuring all details are accurate in the system.Provide information about hotel facilities, pricing, and promotions.Anticipate guest needs and exceed expectations whenever possible.Maintain a strong working relationship with colleagues across all departments.Manage online booking platforms and monitor room availability.Promote hotel services and upsell where appropriate to maximise revenue.What We're Looking For:Minimum 1-2 years' experience in a reservations or front office role in a 4-star hotel.Experience with reservation systems such as Opera, Hotsoft, or similar is an advantage.Excellent customer service skills and professional phone manner.Strong attention to detail and ability to multitask in a fast-paced environment.Positive, outgoing, and approachable personality.Flexibility to work daytime shifts, including some weekends and bank holidays, as required.What We Offer:Competitive salaryComplimentary meals in our canteenEmployee uniforms providedFree onsite parkingEmployee discounts at TIFCO HotelsComplimentary pool & gym membership at Club VitaeOpportunities for professional development and career growthEmployee recognition programsWhy Hotel Killarney?We are an award-winning 4-star hotel committed to delivering an exceptional guest experience. Our team values respect, collaboration, and excellence, and we are proud to be recognized as a Great Place to Work. Join us and be part of a dynamic team in a beautiful locationApply TodayIf you are enthusiastic about hospitality, enjoy working in a busy team environment, and want to be part of a growing department from March through October, we'd love to hear from you.Job Type: Part-timeExpected hours: 32 per weekBenefits:Employee discountOn-site gymOn-site parkingWork Location: In person