Responsibilities of the Quality Specialist in Health and Social Care
Lead and support the development of the
client
Quality & Safety Management Systems, including:
* Lead and develop all aspects of Quality & Safety Management Systems to fulfil healthcare regulation and accreditation. This includes all quality development as well as clinical and non-clinical risk management.
* Lead and support the development of quality improvement initiatives to improve the effectiveness of care and service delivery
* Implementation of risk management systems such as incident identification and complaints processes.
* Enhance systems for ongoing patient/client/resident involvement, e.g. focus groups
* Assist and support Incident Investigations
* Develop the use of performance measurement systems in healthcare, e.g. Clinical Audit
* Develop clients understanding and fulfilment of regulations including: Joint Commission International (JCI), CHKS, HIQA, ISO, HPRA, National and International Best Practice
* Develop and educate re process control and the use of Policies & Procedures Framework
* Understand the needs and requirements of client regulations
* Develop policies and procedures based on evidence based best practice
* Work with care staff implementing policies and procedures
* Process mapping key care and non-care processes
* Provide training and education programmes
* Utilisation of the HCI Knowledge software system
* Develop strong ongoing relationships with current clients
* Ensure on-going evaluation of client satisfaction
* Share expertise with clients
* Using feedback from observations and participants, and ideas from research, training courses and colleagues to develop performance.
* The Quality & Safety Specialist is responsible for supporting the HCI Quality Management System (QMS) and Quality Management Information System
You will be required to travel to various areas of Ireland in the fulfilment of your duties.