CUSTOMER SERVICE SPECIALIST – OFFICE BASED
IN DUBLIN
Here is all you need to
know...
Start
Date: February/March
**** Salary:
€***** per hour / €29,****** per annum with potential
to earn up to €34,000 with a performance related
bonus.
Job Type:
Permanent
Working Hours: 35
hours per week (including
training) Training: 2 weeks
onsite in Dublin.
Joining the
team: Please note that this role is fully office
based in
Dublin.
Shift
Patterns between the hours of 05:******:00 Monday-
Friday Who we are looking
for...
A professional, polite and courteous telephone
manner
Ability to deliver excellent service
with outgoing nature
Excellent verbal and
written communication skills, with fluency in English
essential
A good listener who can convey
empathy, patience and understanding
Confident
and proactive to deal with difficult situations and
conversations
Confident in having customer
conversations, with 2-3 years of customer support experience via
phone, email and webchat essential
High levels
of accuracy and attention to detail
Confident
in working independently
Self-motivated and
able to affectively problem solve
Interpersonal
skills
Be driven to work towards achievable
targets
Experience in working with vulnerable
customers
Previous call centre/ customer
service experience is essential Values we look for you to
have:
Process
Excellence - doing things well means something to you and you will
always strive to improve on your
work Collaboration - you
enjoy working with others and you like working as a team
player Communication - You
can speak and write clearly and in a confident
manner Emotional
Intelligence - You possess the ability to be emotionally intellignt
meaning you are able to empathise, be kind and be good with
others.
Open-mindedness
- you possess the ability to be emotionally intelligent meaning you
are able to empathise, be kind and be good with
others.
Critical
thinking - you are abl to think logically when making
decisions Solution
Orientation - having a forward thinking mindset focused on
resolving
challenges Entrepreneurship
- taking owenership, not being afraid to take on new tasks, develop
and have a self-driven
mindset.
What will my role
involve...?
Answer inbound calls with enthusiasm and a
desire to help out customers at the first point of
contact
Supporting and providing a positive
experience for all our customers by helping them with all aspects
of their queries
Helping customers that may be
vulnerable
Problem solving - taking ownership
of each and every query and ensuring these are resolved, making a
real positive difference for our
customers
Ensure all customer complaints are
recorded in line with policy and where possible resolved at first
touch, delivering an efficient outcome for the
customer
Ability to react fast when the day
gets busy and handle a wide variety of different customers –
excellent time management and ability to
multitask
Confident in following processes and
being able to clearly explain these to our
custome What are the
benefits?
...
Healthcare
insurance Death in
service Annual leave
20days + 10 days bank
holiday 4%
pension Bonus (non
contractual and applicaple for certain
roles) Disclaimer Please
be vigilant against job scams.
Teleperformance
will never contact you about
anything other than your application through our official channels
- UK phone number, text or Teleperformance or talent.icims email
address.
If you receive any suspicious communications claiming to
be from Teleperformance, please disregard them and report the
incident to our team.
Your security is our
priority.
Disclaimer Please
note, only candidates who meet specific language proficiency scores
will be able to proceed on this campaign, this supersedes any other
pass mark you may receive.
Where you pass the assessment but not
the above requirements we will endeavour to find other suitable
roles for you however this may not be possible, in this instance we
reserve the right to reject your
application.